Privacy Policy

We are committed to protecting the privacy and security of any personally information (PI) you provide us. PI includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

This privacy policy explains how the City of Launceston Visitor Information Centre handles and protects your PI in accordance with legislation and relevant privacy principles.

The Visitor Information Centre reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation.

WHAT INFORMATION WE COLLECT

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. The Visitor Information Centre collects PII when you:

Make a booking - Your full name, address, email address and phone number is taken each time you make a booking.

Contact travelcentre@launceston.tas.gov.au - the Visitor Information Centre collects PI such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

HOW WE USE YOUR INFORMATION

The Visitor Information Centre uses your PI for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.destinationlaunceston.com.au may be used to:

Provide you with Visitor Information Centre products or services. Information collected when you make a purchase from the Visitor Information Centre is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.

Respond to your questions or suggestions; we will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

WHO WE SHARE YOUR INFORMATION WITH

The City of Launceston Visitor Information Centre discloses information about customer bookings to:

Accommodation suppliers; we provide the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although the Visitor Information Centre offers accommodation from reputable accommodation suppliers, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase from the Visitor Information Centre.

Legal obligations; the Visitor Information Centre may be required by law to disclose information provided. For example, we may disclose information to prevent the commission of an offence such as fraud.

HOW YOU ACCESS YOUR INFORMATION

Site visitors and customers can ask to access and correct their PI. as follows:

Booking information; if at any time you would like to alter the PI you provided to the Visitor Information Centre in your booking, please contact us.

General; if at any time you wish to enquire about any of your PI that is stored by the Visitor Information Centre please contact us.